All your questions, Answered

We take many steps to make sure our company is doing everything it can to be nice to our planet. Some of those things include, but not limited to:

1. Microfiber cloths (compared to disposable tissues)

2. Refillable bottles (compared to disposable bottles)

3. Environmentally friendly products with Ecologo Certifications (compared to chemical products that can be harmful to exposed skin and water systems)

No, we come prepared with all the supplies and equipment that is required to clean your home in an environmentally friendly and professional way.

If you have a special cleaner you need us to use in your home (for example: a specific floor product or counter product), we ask that you inform the office of this product during your In-Home Quote. We will inform your cleaning technician in your profile of this change. Please purchase the product and have it ready for use to use when we arrive.

Are you already a client and have a new product you need to use in your home? Contact Us to discuss your new situation.

No, you can choose to leave your home if you choose and it will, in fact, make it easier for your cleaning technician to clean in a more streamlined way.

If you choose to leave and we don't have a key to your home, you will have to be back before the end of your clean to lock up. We also ask that your pets are safely inside, and if needed, in a safe place so we can complete your clean efficiently.

If you choose to stay, we ask that you coordinate with your cleaning technician to make things simple for everyone.

**Please see our Covid-19 Statement for information on our procedures for clients who wish to remain home**

Yes! We love our animal friends. At the time of hire, we ask all our cleaning technicians if they are comfortable with animals and if they are allergic to any animals. This will determine if a cleaning technician is a good fit for your home.

Here are some things to remember if you have pets:

1. We will not chase after your animal if it escapes the home during our entering or exit so please have your pet securely locked in the home

2. We will not let your pet out to use the washroom while we're in your home (unless we have discussed pet services as part of your quote)

3. We do not clean up pet messes, for example: urine, faeces, litter, etc. (unless we have discussed pet services as part of your quote)

Any pets in the home will be discussed during your In-Home Quote.

We ask that you clear anything that will get in your cleaning technician's way such as clothing, toys and clutter piles. Unless light tidying and organizing as been included in your quote, having to clear a space before we clean will increase your clean time and we wont be able to complete all the tasks that we told you we could in that time frame.

We also ask that all dishes are washed and put away unless you have asked to have that task quoted into your clean.

Possibly. It all depends on your home and situation.

Many times, we have to do an initial cleaning to bring your home up to our standard to ensure that any Reoccuring Clean after will meet our expectations laid out in your original quote. This means we will spend more time in your home the first time around.

This will be discussed with you during your In-Home Quote.

No two houses are ever the same. A lot of factors go into quoting your home, including but not limited to:

1. Square footage

2. Amount of bathrooms/bedrooms

3. Amount of people living in the home

4. Any pets/Pet breed (specifically for amount of hair shed)

5. Carpet vs Hard flooring

6. Your homes level of organization

7. Your individual families needs

...and so much more!

Schedule your Free In-Home Quote now and we will work with you to lay out all your needs and develop a quote that fits you.

While we do our best to make sure this doesn't happen, sometimes we slip up.

The first thing we instruct our cleaning technician's to do is take a picture of the broken item and email the office with the pictures and an explanation attached. We instruct our cleaning technician's to not throw out the broken item unless they are told to.

Next, we get in touch with you. We explain the situation and provide you the pictures we have received from your cleaning technician.

We offer a few options at this point. We will always offer to try to fix the broken item first or replace the item if we can't fix it. Sometimes, the item that is broken is small and unimportant to the client so they tell us not to worry about it.

We are fully insured so you can be confident that if something unforeseen happens in your home, big or small, we are prepared to tackle it head on.

We do our best to assign one person to your home so that your cleaning technician gets accustomed to your home and it's specific needs.

But there are times when we may have to swap out your cleaning technician for another. Some examples of those times include reschedules, your cleaning technician is sick or they leaves our company.

If you have a regularly assigned cleaning technician and something happens that we have to schedule you with someone else temporarily, we will contact you to let you know.

We take our clients safety very seriously.

Please see the Employee Hiring Process for more information.

We accept E-Transfer and Credit card payments.

We also accept cash and cheque but special arrangements will need to be made for these methods, so please Contact Us to discuss.

We strive to provide a consistent clean every time we visit your home but we also realize that our cleaning technicians are human and sometimes make mistakes or miss things.

Because of this, we offer a Happiness Guarantee. This means that if you Contact Us within 24 hours of your clean being complete with your situation, we will send a cleaning technician to fix whatever was missed or not done to your standard.

This is the absolute last thing we want to have happen but we take any accusation of this sort very seriously.

First, we ask you to be absolutely sure that this item couldn't have been misplaced, thrown out, borrowed by someone else, etc. The reason we want this to be your first step is because often items that are said to be stolen tend to pop up in strange places. We don't want to begin a process such as this against an employee without being absolutely sure this isn't the case.

Next, we ask that you contact us at the office. We will hear you out completely and begin the process of trying to resolve the situation.

We will also be consulting with the accused cleaning technician. If the cleaning technician denies the theft but also has not seen the item or moved it themselves, we will gladly switch out your cleaning technician with another if you would more more comfortable.

At this point, if you are still adamant that there was a theft, we will not discourage you from creating a police report and we will cooperate fully with the police with any questions they have.

Things happen! We will do our best to be as accommodating as possible.

We require at least 24 hours notice to reschedule or cancel your clean. If you cannot provide at least 24 hours notice, our policy is to charge the full amount of your clean which must be paid in full before we will reschedule. Some exceptions can be made but this decision is strictly made by upper management.

Contact Us if you need to reschedule or cancel a clean.

We wont forget you! We will contact you before the holiday to reschedule your clean although we cannot guarantee that you will have the same cleaning technician that you normally have.

Yes, you can! There are three ways to do this:

1. Contact the office and we will add the instructions to your client profile

2. If you wont be home, leave a note on your counter for your cleaning technician and they will inform the office of the change

3. If you will be home, tell your cleaning technician when they arrive and they will inform the office of the change

Need to add or change something in your client profile? Contact us now

While tips are not expected, your cleaning technician will most likely happily accept a tip.

We ask that you provide the tip in cash at the time of cleaning. Please do not attach any tips to your service payment as we cannot distribute any money as a tip to your cleaning technician.

We do our very best to make sure you have a great experience with us and we would love for you to share your experience with others! Here are some ways to share:

1. Leave a Google Review

2. Leave a Facebook Review

3. Tell your neighbour/best friend

4. Post it in your favourite neighbourhood Facebook group

5. Yell it from the rooftops! (just joking.)

Plus, if you directly refer someone to us, we offer a pretty great referral appreciation discount. Contact us for more information.